There is a huge difference between engineering a system and steering, using and maintaining a system. It requires specific work environment and skills. The company creates products and services. The company is a man-made system. Its products and services are also developed. A component in the company has to engineer the company as well as its products and services. The IT department is a part of this component.

• Vision and Guidance
• Planning
• Organisational structure
• Culture and norms
• Relational: position, authority and relations
• Roles, responsibilities & Competencies
• Capabilities
• Procedures
• Communication
• Standards, Methodologies, Methods

ITIL presents a standard way of organising the production area of an IT department. It also contains many best practices.

COBIT was designed to audit an IT department. However, it can also be used as a source of inspiration to organise the management of it. COBIT is a good complement to ITIL.

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